I offer both online (video) consultations and in-person appointments
I have been offering online appointments for the past ten years. There are some questions that I’m often asked so I’ve put these below. If you have any other questions though, please do not hesitate to call or email. I’ll be happy to help.
What are online consultations?
Online consultations are, in many ways, exactly the same as face-to-face appointments, except in the comfort of your own home! However, rather than me being there in the room, we use a laptop, ‘smartphone’ (generally a phone with a camera on the front) or a tablet (e.g., an ipad) to have the consultation.
What video platform do you use?
Appointments occur over a secure, encrypted platform that has been approved by the Information Commissioner’s Office (ICO). The platforms I generally use are WhatsApp and Zoom.
Are the calls private?
All consultations are made over a secure, encrypted platform. For additional security I also use a Virtual Private Network (VPN). In relation to Zoom, I also utilise the Waiting Room function, meaning anyone who wishes to enter the call, needs to be accepted by me.
What if there are connection issues?
Fortunately, I’ve found this to be very rare. However, if there are connection issues then sessions will be extended to ensure you have the full therapeutic time. When there are problems, I’ve found that simply moving to another video platform (for example, moving from Zoom to WhatsApp) is effective.
I’m really not confident with technology – can you help?
Yes! (simply put!). I’m more than happy to give you a telephone call prior to appointments to help set you up online consultations. I’ll talk you through the steps to download WhatsApp or Zoom, as well as show you how to use them. I’ll go at your pace, and if you need a few calls to get the hang of it, that is absolutely fine.
I practise out of three locations – at Shere Surgery in the Surrey Hills on the outskirts of Guildford, and on Epsom Road in the centre of Guildford. I’ve also recently opened a third clinic in Basingstoke at a Physiotherapy and Health clinic just off the M3.
At Shere, sessions are in a quiet, comfortable therapy room at the GP surgery. The room is within earshot of the River Tillingbourne and is located just off the A25 within easy reach of the centre of Guildford, Dorking, Woking, Cranleigh and Godalming. It’s about a 10 minute walk from Gomshall Train Station:
Shere Surgery, Gomshall Lane, Shere, Guildford, GU5 9DR.
I also offer appointments in comfortable therapy rooms in the centre of Guildford at the Guildford Physiotherapy and Sports Clinic on Epsom Road and also at Physical Balance in Basingstoke, just off the M3:
Guildford Physiotherapy and Sports Clinic, 85 Epsom Road, Guildford, GU1 3PA.
Physical Balance, Unit F Loddon Business Centre, Basingstoke, RG24 8NG
Prior to your initial assessment, I am happy to offer a free telephone consultation to discuss any questions or concerns you may have. If we decide that another form of treatment would be more appropriate, I can help direct you to the relevant service.
Appointment slots are available on weekdays (daytime and evenings) and Saturday mornings.